Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to co-ordinate the activities of drivers and other personnel. 

$40,000 - $60,000+

Education Varies

Moderate Demand

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Stephanie Owusu (MSW)


I was born and raised in Toronto. I chose the profession I’m in because I felt I had the right skills to help master day to day business operations.

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What is your educational background?
Seneca College, Office Administration-Medical Diploma.

What are some of your daily roles and responsibilities?
Prepare daily work and run schedules. Provide leadership and guidelines to teams. Dispatch work crews to appropriate locations according to customer requests/needs. Oversee all communication with workers and customers.

What are some of the hurdles you faced on your path? Did you ever think about quitting?
There have been plenty of times I wanted to give up but I had to give myself a constant reminder of not letting a situation or circumstance define me. There will always be obstacles no matter what field/direction you choose to go in. Having to quit means you have to start all over and lose what you’ve worked so hard for.

What advice would you give the 15-18year old version of yourself?
Find something you’re passionate at and pursue it. Educate yourself on it and don’t let anyone tell you that you can’t make a living from it. Growing up in most house holds, a lot of our parents tend to dictate our future for us. Just remember that you are in control of your life. Choosing a path that you have no interest in will most likely make you unproductive, unmotivated, unhappy and unfulfilled.

Always Believe In Yourself!

Core Responsibilities


Dispatch personnel according to written schedules and work orders, or as required by emergency situations


Process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment


Monitor personnel workloads and locations

Typical Workplace

  • 911 dispatcher
  • alarm system dispatcher
  • ambulance dispatcher
  • taxi dispatcher
  • tow truck dispatcher
  • mobile equipment dispatcher
  • truck dispatcher
  • utilities maintenance crew dispatcher
  • emergency vehicle dispatcher
  • radio operator
  • inbound/outbound freight co-ordinator

Attributes & Abilities 

Creativity Skills
Analytical and problem-solving skills
Organized & detail-oriented
Communication skills
Collaborative skills
Grade 11

English (ENG3C)
Mathematics: (MEL3E1/MBF3C1)

Cooperative Education (Recommended)

Grade 12

English (ENG4C)

Cooperative Education (Recommended)

Related Post-Secondary Programs:



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(647) 968 – 3304


4 Aquila Court
Etobicoke, ON M9W 5J2